Help Page

You are probably reading this page due to a problem during the checkout and have seen a warning similar to the image below. If so, keep reading ..

If you see the image above, it means one of two things

1. You do not have the correct county assigned to your delivery address

When we first re-launched the Tilgear website, existing customers were migrated however the format of customer addresses differed slightly. At the time, we asked our customers to update their address books but for those who didn't, problems with checkout will occur. This is easy to fix. Our website can not quote the correct delivery price until it knows your correct and full address. Please follow the quick steps below to check your address and ensure it is up to date.  This will take you 2 minutes and will likely resolve 95% of issues with failed checkout. 

  • Log into your address book using this link
  • Adjust your address book to ensure the correct county is set for your address!
  • Click SAVE

Once you have made your changes, simply save and re-attempt checkout. If it's fixed, great and in future you will have no problems. 

2. You may be attempting to buy from a country which we don't have shipping methods set-up for

If you are in the UK, this does not apply to you and we advise you double check your address book as per comment 1 above. If you are however abroad, please contact us directly for a quotation as our website does not support automated shipping to international destinations. 

Customer Support

We are always on hand to help. If you get stuck, email or phone us for assistance. 

Customer Testimonials:

Thank you for the excellent service your company provides for this school. Your staff are always kind very helpful you always deliver your products on time. Keep up the high standards. - Trinity Catholic High School, London          I have used Tilgear to supply us with goods since 2014 when I started as a Construction Technician. Having since moved on to two additional colleges I’ve always made sure we did business with Tilgear. The team always extremely helpful and professional and will always go the extra mile to supply our goods, even if it’s not a stock item. Any issues we have they will sort them for us. I recommend them to any school or College who need a reliable supplier to work with.  - Buckinghamshire College Group, High Wycombe.          Over the past two and a half years I have been using Tilgear for purchasing the tool kits for the Lee Marley Brickwork apprentices. I have a good report with the account manager who promptly returns quotes and is always on hand to answer any questions. Once the order is placed, Tilgear quickly turn around the order and get the tools delivered very promptly. I’m very happy with the service I receive from Tilgear! - Lee Marley Brickwork Ltd, Reading          All received today and a very happy year 6!  They couldn't build cars last year as our usual supplier was out of stock of the parts for some 6 months so we're really happy we can get all the bits from you now instead!! - Federation of Winklebury Infant and Junior Schools, Basingstoke          I just want to thanks you for delivering the workbenches last week and your engineer who worked very hard to have them all ready for us on time. Excellent job and excellent service! - Flexit FF&E Solutions, Leeds          They arrived yesterday morning, super quick. Thank you so much they were exactly what we needed. - Benjamin Britten High School, Suffolk          WOW – what service. Thank you so much. - North Berwick High School, East Lothian          All received and mechanical department are happy with the bits. Thank you for your assistance with this and will keep you in mind for future purchases. - Bedford College          Fantastic customer service! - The Purbeck School, Dorset          Thanks for touching base, we are extremely happy at our end pricing is excellent compared with other suppliers. Many thanks! - The Three Rivers Learning Trust, Northumberland          We have had fantastic support so far and really competitive prices. - Sacred Heart High School, Newcastle upon Tyne          We received our order in speedy time as always and never had an issue. We do only ever order small amount of items, but if we do require anything in bulk I will be sure to contact yourself. - Scotland’s Rural College          You were really speedy and we will defo use you again. - Haileybury Turnford, Hertfordshire          Thank you very much for your and the rest of your crew for their assistance in getting this sorted so promptly. It really is appreciated by all our dept staff. - Wolverhampton Girls High School